General Terms of Service | STUDIO SOVEREIGN

These Additional Terms of Service for Buyers (“Terms”) apply to all clients and customers, or all potential clients and customers of Studio Sovereign (NSW)[ABN 17686009486] (“we, us, our”). These Terms together with the Terms of Use and any other terms and conditions and policies including our Privacy Policy we publish or link to on our website and services form an Agreement with us (“Agreement”). “You” could be any customer or client of ours. You must be 18 years old or older to purchase our Products. You must provide current, complete and accurate information to us, including account information, and promptly inform us of any updates to your information.

OUR PRODUCTS

You must use all our Products in accordance with any manufacturers instructions. You must test all Products on your skin or hair prior to use to ensure no allergic or skin reactions.

There may occasionally be errors or omissions in Product descriptions, prices, shipping charges, delivery times, availability and promotions. The colours and images of Products we display may also be different on your screen to the colours and images of the actual Products. There will be some Products we display that are only available through our website, some Products with limited quantities, and some sales that are limited to certain regions or groups of people. We cannot guarantee the accuracy of the information, the colours and images or the availability of the Products.

Except as required by law, we may at any time, and without prior notice to you:

change and update information including shipping charges, delivery times, availability and promotions;
change prices or descriptions of our Products;
change our range of Products, or discontinue Products and/or
cancel orders if information is inaccurate.

DELIVERY OF OUR PRODUCTS

We currently only deliver Products purchased through our website to the Delivery Areas. We will process your delivery upon receipt of payment, and send your Products via Australia Post or a reputable courier company. Delivery times will depend on your delivery option. You must contact Australia Post or the courier company directly in relation to any late, stolen, or damaged deliveries.

PAYMENT TERMS

You must pay us for our Products via the Payment Methods. Any special offer coupons must be added at the time of purchase to apply; they cannot be applied retrospectively. Where payments are made in instalments, you authorised us to deduct all accrued and outstanding fees from your credit card or debit card provided.

CONSUMER GUARANTEES AND REFUNDS

You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the Products are of acceptable quality, fit for purpose and match the description we provide on our website. If a Product fails to meet a consumer guarantee, please notify us at quennie@studiosovereign.com.au. You will have the right to have the Product repaired, replaced or refunded if it doesn’t meet a consumer guarantee. You will also have the right to the reasonable costs of the return postage.

Except as required by law we do not warrant the quality of the Products or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where a problem with the Products is due to your misuse, failure to comply with manufacturer's instructions, where you fail to take reasonable care, where you fail to provide us with adequate information.

CANCELLATIONS

Except as required by law, all sales for our Products are non-transferable and non-refundable. You acknowledge and agree that once you have placed and paid for your order we cannot cancel your order as it has been processed and paid for by us.

On occasion we may cancel an order for a Product where we are unable to fulfil it, for example where there is limited stock. In these or similar circumstances where we have to cancel an order, we will provide you with a full refund. We have the right to refuse, limit or cancel any order for our Products, including, but not limited to, where an order appears to be by resellers or distributors. If you wish to enquire about wholesale, please contact us.

TERMINATION

We may refuse to provide Products to you, or anyone, for any reason, at any time. In particular, if you breach this Agreement we may immediately terminate your use of our website and services, and ban your purchase of any Products. We can also change, suspend or stop providing Products at any time, for any reason, and without notifying you. We are not responsible to you for any changes, or if we suspend or stop our Products.

MARKETING

Where you provide us with any photos, videos, testimonials, and/or case studies we may use them for marketing and information purposes, or publications exhibitions and professional awards across the internet and any social media channel. You must seek our prior written consent before any publication of information about us.

LIABILITY AND INDEMNITY

To the maximum extent permitted by law, we are not liable for any Loss or damage arising from your use of our website and services or any Products purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Products, loss or stolen Products during delivery, any late delivery, your misuse of any Product, any skin reactions or allergic reactions to Products, your reliance on any of our advice and information, any visitor posts and content, any links to third party websites, any interruptions, any changes, suspension or termination of our website and services. To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:-

the replacement of the products or services or the supply of equivalent products or services; or
the payment of the cost of replacing the products or services or of acquiring equivalent products and/or services.

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Product you have paid for.

You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including , but not limited to any breach of our Intellectual Property Rights, where you provide incorrect information, any breach of the user content rules in our Terms of Use, .and where you fail to comply with the manufacturer’s instructions.

IF THERE IS A DISPUTE

If at any time our Products are not reasonably acceptable to you or we disagree on the quality you will immediately notify us of any such reason, the specifics and will give a reasonable opportunity for us to respond and address any concerns. If a dispute arises, you acknowledge and agree that confidentiality is paramount to our reputation. At no time will any communications or discussions be made public, including but not limited to any social media websites. Any public discussion or comments considered defamatory, negative or otherwise damaging and will be the subject of compensation in any mediation or litigation claim.

In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

OTHER

This Agreement is to be construed in accordance with the laws of NSW, Australia, and you and we submit to the jurisdiction of the courts of NSW, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. In the event of an inconsistency between these Terms and other terms and conditions on our website, these Terms prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right, or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.

DEFINITIONS

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act2010.
Agreement means these Terms, and the Terms of Use and all other terms and conditions and policies published or linked to on our website.
Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs.
Client means you, the client who is agreeing to these terms and conditions.

Delivery Areas means Australia wide only.
Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered.
Loss or damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs.
Payment Methods means PayPal, and Credit Card.
Products means any product available through our website, including, but not limited to any of our cosmetics.
Our Representatives means any of our employees, agents, contractors or subcontractors.
Services means any website services and other services we agree to provide to you.
We, us, or our means Studio Sovereign (NSW)[ ABN 17686009486] and includes any of our directors, officers, employees, agents, partners, contractors and where relevant any parent companies or subsidiaries.
Website and services means www.studiosovereign.com.au, and everything available on this website including, but not limited to, all Products and Services.

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